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Stuart
Joined: 19 May 2007
Posts: 40
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 Posted: Tue Sep 20, 2011 1:33 pm Post subject: Newly added IMAP Accounts do not filter |
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| I have recently added some IMAP folders, but spam received in those folders do not seem to filter. I have been training them with the spam that arrives, but nothing gets moved to Junk automatically. Any ideas? |
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vetaltm
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Joined: 05 Feb 2006
Posts: 748
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| Posted: Wed Sep 21, 2011 7:12 pm Post subject: |
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| Did you mean IMAP folders or accounts? The plug-in attaches to new accounts automatically when the appropriate option is enabled on Accounts tab. Make sure all checkboxes on this tab are enabled. |
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Stuart
Joined: 19 May 2007
Posts: 40
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| Posted: Wed Sep 21, 2011 10:48 pm Post subject: |
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| I had all the options at the bottom checked, but not on the top, (Block spam by message headers automatically on receiving new mail. When I checked that box the missing accounts showed up, but it would no longer download any mail. Unselecting this again let mail arrive and I think filtering may be working, but it needs some time to train. I will monitor, but there is something wrong based on what I described above. |
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vetaltm
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Joined: 05 Feb 2006
Posts: 748
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| Posted: Wed Sep 21, 2011 11:23 pm Post subject: |
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| Stuart wrote: | | I had all the options at the bottom checked, but not on the top, (Block spam by message headers automatically on receiving new mail. |
This option must be enabled, because without it the plug-in doesn't filter IMAP at all. If the connections are blocked, check the settings of your antivirus/firewall. All connections for TheBat must be allowed. |
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Stuart
Joined: 19 May 2007
Posts: 40
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| Posted: Thu Sep 22, 2011 4:54 pm Post subject: |
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| I have checked the firewall and it is not blocking anything. If I check that box while TB is running it continues to work, but as soon as I reboot TB it just refuses to download anything. |
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vetaltm
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Joined: 05 Feb 2006
Posts: 748
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| Posted: Thu Sep 22, 2011 4:57 pm Post subject: |
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| Please send me to support@antispamsniper.com version numbers of AntispamSniper and TheBat. In this situation the only way to find the reason of the problem is a debug build with logs. |
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